P: 877.781.FILE (3453)

F: 800.965.7009

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FAQ

Our Customer Care Team and Technical Support Specialists have collected the most frequently asked questions from our customers and provided you with easy access to those answers below. If you still don't see what you're looking for, please free to call or email American Folder Company at any time, and we'd be more than happy to help you.

Q.
What is American Folder Company doing to keep the planet Green?
A. When your business revolves around paper and paper products, you develop a healthy respect for the environment. At American Folder Company, we're putting "Green" thinking into action, from our staff, to our suppliers, to our product... Because a more sustainable planet is adventageous for us all.

Q. Why should I register with American Folder Company on-line?
A. By registering, American Folder Company can provide you with the ultimate personalized web experience for the services you require, such as purchasing on account, customer service and tracking orders. It will also give you the ability to order at your convenience 24 hours a day, 7 days a week, right at your desktop.

Q. How can I order products from American Folder Company?
A. You have a couple options.
1. On-line ordering at AmericanFolder.com and the ability to create a personalized shopping experience
2. Call us at 877.781.FILE (3453) M-F, 9:00 a.m. - 6:30 p.m. Eastern Time, and one of our Customer Care Team members will be happy to assist you


Q
. Does American Folder Company Provide Samples?
A
. We will be happy to send you one of our quality manufactured file folders for review. Please advise the model # you're looking for, and then contact us at Custservice@americanfolder.com As always please feel free to call 877.781.FILE (3453) and speak to one of our filing experts, who will be more than happy to help you find the perfect filing solution. All samples ship UPS Ground.

Q. When do American Folder Company items ship?
A. Most filing supplies ship within 5-7 business days from receipt of order.
We manufacture on a per order basis so you'll never receive anything but fresh-off-the-line products.

Q. What methods of payment do you accept?
A. Currently our web site accepts: Visa, MasterCard, American Express. Or, you can also pay with credit card by calling in your order to our Customer Care Team at 877.781.FILE (3453)

Q.What is your return policy?
A.
We offer a 30 day no-hassle return for products ordered from our web store. If you are dissatisfied with the product you receive, notify us within 30 days of receipt, and we'll give you a full refund... after the product is returned in good condition. Products must be returned to us within 30 days of your notification to us. We will always replace defective product at no cost to you. We cannot, however, be responsible for what you order and therefore cannot be expected to pay for return shipping on items ordered incorrectly by you.

Q. Is your website secure?
A. American Folder Company provides customers with a secure ordering process using Secure Socket Layer (SSL) technology. All your personal and payment information are encrypted and transferred via a secure server.

Q. Do you charge taxes on orders?
A. American Folder Company does not collect sales tax on Internet sales, except for sales placed in/shipped within the state of California.

Q. How much do you charge for shipping/handling?
A. All orders ship FREE United Parcel Service (UPS) ground delivery, in the continental United States.

Q. Do you share or sell my contact information?
A. No. Customer information is for our internal use only. American Folder Company will not sell or release customer information unless otherwise notified in writing by a customer. Then, and only then, will information be provided at the behest of said customer and as pertains solely to said customer.

 

 

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